Product Info
Hosted Advantage
- Managed 7x24x365
- No more upgrades
- Automatic disaster recovery
- Scalable/Capacity
- Self-administration (MAC’s)
- No phone lines
- Buy what you need
Corporate Level Features
Free Station to Station Abbreviated Dialing – You can call other extensions within your company at no charge, regardless of location, using either 3, 4, or 5 digit dialing.
Basic Auto Attendant - Provides for a small IVR tree (e.g. for Sales press 2, and the call is forwarded to the sales extension)
Account Codes - Provides for billing for everyone in your business to be tracked with Account Codes.
Informal Call Centre; Call Queuing / Hunting / Group Pickup – Basic Call Center features allow you to queue a call or search a group of extensions (hunt) to find a free individual.
Hold / Music on Hold- Music will be played to a user who is on hold.
$0.035 North American Long Distances – Make calls anytime and anywhere in Canada and to the United States.
One provider – Simplify customer experiences with one contact to call for support and consolidate billing for hardware and connectivity.
User Level Voice Features
Find-Me / Follow-Me – Create your personal call rules and our system will locate you for incoming calls based on those rules you create.
Fax to Email – All incoming faxes get stored online and will be sent to emails that you designate through the web portal.
Call Display – Using a display screen the ten digit number and the name of the person calling you will be displayed on your telephone.
Visual Call Waiting – Call Waiting and Call Display are combined so that you can see who the second caller is while you are on the phone.
Simple Call Transfer – Single button call transfer a caller to another number.
6 Way Conference / Conference Bridge - You can bridge up to 5 others at the same time or set up a bridge at a designated time through the web portal for people to call into.
Call ID Block (*67)/ Permanent ID Block - Blocks your name and telephone number from appearing on the display screen of the person you are calling.
Last Number Redial - If your phone doesn't have a redial button, you can press *07 to automatically redial the last number that you called.
Last Call Return - You can return the call of the last number to call your line by pressing *69. If the number is busy, you can be alerted by a special ring when the line is free.
Call Screen - To prevent unwanted calls, you can redirect up to 12 telephone numbers on a list. Callers will be directed to a pre-recorded message that tells them the number they called is currently not accepting calls.
Anonymous Call Rejection / Privacy Guard - With Anonymous Call Rejection, you can avoid receiving calls from numbers that have caller ID information blocked or unknown, or force them to speak their name before you pick up the call.
VIP Call Waiting - VIP Call Waiting will notify you of an important caller by a special Call Waiting tone.
Voice Mail to Email - With this feature you can have your voicemail messages sent automatically to your e-mail account. You can then listen to your messages on your computer.
Enhanced Voice Mail
| Stores up to 25 Messages, new or saved. | Greet callers with a 1 minute message. |
| Maximum message length is 3 minutes. | Send up to 3 messages 60 days in advance. |
| Save up to 30 messages for 30 days for new messages and up to 10 days for resaved messages. |
Send messages to as many as 10 distribution groups, with up to 25 numbers in each group. |
Speed Dial / Abbreviated Dial - Allows you to program in speed dials and dial frequently dialed numbers with two digits.
Personal Web Client Administration – This feature will provide for management of the VoIP features from your desktop
Do Not Disturb – Single button activation, turn it on and all incoming calls will go straight to your voicemail.
Busy Call Return - If a number you are calling is busy, you can enter *66. PC VoIP Busy Call Return will monitor the line for 30 minutes and alert you with a special ring when the line you are trying to reach is free.
Life Line Access - Your VoIP Gateway and Internet connection require AC power to operate. During a power failure, your VoIP service will not be operational. If your VoIP is a secondary line, and you still have an active regular telephone line, you have the option of connecting your VoIP Gateway to your traditional telephone line or cell phone.
Call Forward - With Call Forward you can receive your calls wherever you go by forwarding calls from your PC VoIP service to any telephone number or mobile number of your choice. Options include: Selective numbers, Do Not Disturb, Busy, No Answer, Out of Service, All Calls.
Remote Call Forward - You can activate or deactivate your Call Forward service while you are away from your VoIP phone from anywhere in Canada.
Selective Call Accept / Call Block - You can program your line to only accept or block calls from specific numbers. When someone with one of the specified numbers calls your line, the call will go through and ring (or be blocked).
911 / E911 – Each individual subscribes to a fixed location that is registered with 911.
Additional DID’s / Non-DIDs – Individuals will have an associated extension and the ability to also have a direct inward dial number go directly to their phone.
Distinctive Ringing – Different ring tones for LD, caller type, etc.
Multi / Single Call Park – Park single or multiple calls at any one time
Call Trace – Using your web portal you can track all calls, incoming and outgoing, to trace the last call or a call from 4 weeks ago.
Directed Call Pickup – Allows you to pick up a different extension in your group that is ringing using a star (*) code.
Time of Day Routing – Route calls based on time of day.
MS Outlook/TAPi – Clicking on your Outlook contacts to make calls.